FAQ's
How to Order
Place an order directly through our website by selecting the product, adding it to the cart, and completing the checkout process.
Please contact us through WhatsApp or email within 1 to 2 hours after placing your order. Requests are handled during working hours from 10:00 AM to 4:00 PM.
Order cancellation is accepted within 1 hour after the order is placed.
Payment Information
We accept online bank transfer and credit card payments.
Yes. Online transfer through ShopeePay or DuitNow is available.
All transactions are processed in USD.
Delivery Process
Standard products: 7 to 10 working days excluding weekends.
Custom products: 14 to 25 working days, excluding weekends.
After the order is confirmed, an estimated delivery schedule will be sent through WhatsApp or email.
Product and Services
Yes. Orders above RM1000 include delivery and installation within Klang Valley for ground-floor locations or buildings with lift access.
Yes. Warranty periods range from 6 months to 5 years, depending on the material.
Aluminium: 5 years
Metal: 3 years
Melamine board: 1 year
Memory foam: 2 years
Mechanical parts: 1 to 3 years
Yes. Customers can visit our showroom to see and feel the materials.
Maintenance guides are available on our video platform.
Assembly instructions are available through our video platform or printed manuals.
Returns and Issues
Returns or exchanges are not offered because every order is confirmed with the customer before production and delivery.
Please report the issue within 24 hours after delivery. We will provide a one-to-one replacement or exchange. After 24 hours, the case will follow the warranty policy for repair or replacement.
Account Information
Notify us within 24 hours after placing the order. We will reconfirm delivery details through WhatsApp. Outstation delivery may include additional charges depending on the location.
Click the password reset option and follow the instructions sent to your registered email.
Showroom and Contact
No 2a Jalan BK 5a/2c, Bandar Kinrara, 47180 Puchong
Phone: 03-8082 6622 / 017-773 8216
Yes. Customers can visit our showroom at the address above.
Customer support operates from 9:00 AM to 7:00 PM, Monday to Friday.
Product Information
Yes. Customers can provide a layout or reference design. Our sales consultant will provide a one-to-one consultation.
Yes. Please inform us at least one week before delivery if installation is required.
Yes. Spare parts are available for MYOF2U products. Manpower charges may apply for replacement or maintenance services.
Yes. Corporate pricing is available through our project team.
Yes. Customers can visit our showroom to review samples and catalogues.
Renovation Services
We provide gypsum partition, glass and aluminium works, painting, flooring, air conditioning installation, electrical wiring (M&E), dismantling, and furniture relocation.
Office shoplots, commercial offices, factories, and similar business spaces.
Yes. Our project team provides consultation and 2D layout planning.
Yes. We provide consultation and 2D layout planning before project confirmation.
Minor renovation: 7 to 10 working days excluding weekends.
Major renovation: 14 to 40 working days excluding weekends.
Yes. Site visits are arranged to verify measurements and confirm project details.
Yes. Our team provides professional consultation based on more than 15 years of industry experience.
Yes. A quotation and item checklist will be provided before project confirmation.
Office Table and Office Desk
We provide standard designs and custom-made desks based on workspace size, brand requirements, colour theme, and office environment.
Most desks are produced using E1-grade melamine compact boards.
Yes. Panels are produced from 4 ft × 8 ft boards and cut into various shapes and sizes.
Yes. Options include flip-top cable boxes, surface sockets, wireless chargers, and built-in cable trays.
Yes. Our desks and chairs are designed for commercial office use. Many chairs support up to 150 kg.
Office Chair and Ergonomic Chair
Director chairs, executive chairs, visitor chairs, typist chairs, lab chairs, and mesh ergonomic chairs.
Head support, lumbar support, adjustable armrests, weight support system, and backrest locking mechanisms up to 130 to 180 degrees.
Yes. Height, back support, and armrests are adjustable depending on the model.
Mesh, PU leather, fabric, half leather, full leather, and nylon components.
Office Workstation and Partition
Panel system workstations and partition systems for cubicles or private offices. Panel thickness options include 16 mm, 20 mm, and 25 mm.
Tempered glass, acrylic, polycarbonate, fabric panels, and melamine boards.
Yes. Layouts can be rectangular, L-shaped, curved, or designed based on office floor plans.
Yes. Our team can install them, or customers can follow the video or printed instructions.
Office Sofa and Designer Sofa
Modern office sofas in 1-seater, 2-seater, 3-seater, and lounge configurations.
Mesh fabric, PU leather, fabric upholstery, half leather, and full leather.
Yes. Custom designs can be developed based on reference images or layout concepts.
Custom sizes are available. Structural design and load capacity will be reviewed before production.
Yes. Custom designs can be developed according to space requirements and design preferences.
